Why CityTribe Farms holds data
CityTribe Farms, operated by CITYTRIBE REAL ESTATES PRIVATE LIMITED, keeps only what is needed to run verified accounts, fulfil seed orders, reduce abuse, and answer desk tickets. We do not sell or rent customer lists to advertisers.
Categories we may store
- Account: name, email, hashed password, verification status.
- Fulfilment: shipping address, phone, basket lines, payment mode, order IDs prefixed CTR.
- Support: messages and files you send through contact, order-status, or help forms.
- Security: session tokens, approximate IP, and browser hints used to spot fraud.
Uses of that data
- Authenticate buyers and block abusive registrations.
- Pick, pack, and hand parcels to logistics partners from Rishra / Hooghly.
- Send transactional notices about dispatch and delivery.
- Meet Indian bookkeeping and statutory retention duties applicable to this storefront.
Retention
Commercial order records remain for the statutory period that applies in India. If optional marketing consent is collected later, you may withdraw it by writing to support@citytribefarms.in.
Access and correction
Signed-in buyers may request a copy, correction, or deletion of personal data, except where law requires retention. Send the request from the email on the account to support@citytribefarms.in.
Security posture
Passwords use one-way hashing. When cards or UPI are processed, full payment credentials stay with certified gateways and are not stored on our application servers.